“Like, what Chrissy Teigen has done is so crazy to me.”

That statement, in part, was one of the reasons why food writer and New York Times cooking columnist, Alison Roman, faced a severe backlash and a place in the Twitter Hall of Shaming after she attacked the business strategies of the face of the Cravings brand along with Marie Kondo – the best-selling author devoted to helping people declutter their homes and live by keeping the items that “find joy.”

On the podcast this week, a recipe for finding the right words to write online when you have to eat your words.

Molly shares a 3-part framework for mastering an apology.

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© Molly McPherson 2020