Whenever there is a crisis, there is often the truth, and then there is the story we hear.
Managing a crisis in the age of social media isn’t easy, especially when there are so many people with an opinion and a Twitter account.
To get it right means you need to respond in a manner that makes it go away. Fall into this trap that so many people ensnarled in a crisis do, and you’ll never survive.
On this episode, the one crisis response tactic that so many people have used to get themselves out of the line of fire,.
Listen for this one response that is the ultimate defense mechanism, but nowadays only leads to a bigger crisis.
Mentioned in the episode:
- How to Apologize During a PR Crisis: Why Ellen DeGeneres Kept Quiet (And Why You Shouldn’t)
- How to Admit Your Mistakes: The Ellen DeGeneres Apology
- How to Write a Memorable Quote
Rate, Review, & Subscribe on Apple Podcasts
“Molly provides a wealth of experience and expertise in her tips and podcasts. She is cutting edge and timely with insightful instincts, topics and wisdom..” <– If that sounds like you, please consider rating and reviewing my show!
This helps me support more people — just like you — become a better communicator in this rapidly-changing age of digital and social media. Each week my goal is to offer solutions to help people become a trusted resource in their role as a senior leader, business owner, or communicator. Click here, scroll to the bottom, tap to rate with five stars, and select “Write a Review.” Then be sure to let me know what you loved most about the episode!
Also, if you haven’t done so already, subscribe to the podcast. I continue to add bonus episodes to the feed and, if you’re not subscribed, there’s a good chance you’ll miss out. Subscribe now!
Listen + Subscribe
© Molly McPherson 2020
Recent Comments