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Critical Moments: The New Mindset of Reputation Management

According to this week’s guest, a company owns its brand; the public owns its reputation. Crisis communications expert Bill Coletti reveals how to build reputational excellence by meeting the needs and expectations of the public.  We discuss his various strategies for companies to work their way through a crisis. Bonus — Bill offers a phenomenal crisis preparation tip you can put into place within your organization immediately.  [3:05] Kith’s focus looking forward to 2020. The…

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How to Behave on a Plane without Driving People Insane

It’s Thanksgiving week in the United States; a time of year when a lot of people plan to travel through airports on their way to visit family and friends for the holiday. This is the episode to help you, and everyone around you, travel with ease in the air.  Everyone holiday, you can almost bet on someone picking up their phone to snap a photo or film a video of not-so-good behavior on the plane.…

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One Year of Confident Communications: The Best of the Podcast

Can you believe it’s been a full year since we launched the Confident Communications podcast? Well, here we are! One year later and one year wiser. It seems like just yesterday I was sitting at Pat Flynn’s Power-Up Podcasting boot camp (Pat was also a guest on this podcast in episode 40) which played a major role in helping me get this podcast out into the world. I wanted to celebrate this year of helping…

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Executive Presence: What it Looks like, Why You Need It And How To Get It

Executive Presence is a term you may hear a lot, but do you know what it means? Simply put, having it means you own a room the second you stand in front of it. It’s a mix of confidence and savvy communications that inspire your peers, subordinates and leaders. Lauren Sergy, an expert on all things communications, walks us through the steps for building your executive presence in the workplace. Hear why your pitch, tone,…

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What’s in a Greeting and Why Does it Matter?

As a business leader, employee or owner, you have the opportunity to interact with many people from all walks of life and places. Just as important as why you interact with people, is that you’re able to greet them appropriately so you get off on the right foot. But greeting etiquette depends on so many factors, aside from culture–how you know the person and who is hosting the meeting also plays a factor. And what if…

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Someone at Your Organization Has Been Accused of Sexual Harassment. Now what?

Someone at your organization was accused of sexual harassment. Perhaps the harassment was in the form of an inappropriate remark, behavior, incident or outburst.  You work in leadership and have to respond. Or you may even be that person accused of harassment.  Now what?  This episode looks at recent news stories of how organizations dealt with a sexual harassment issue when it became public.  Discussing what should happen from a public messaging perspective. What do…

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How to Gain (and Retain) Your Fans: The Business of Sports

It’s October, and all four major professional U.S. sports leagues are in full swing, making it the busiest sports month of the year. The sports industry is a very profitable one as well, which means there is a lot to learn about it from a business point of view. My guest today is Emmy-award winning supervising producer Stu Kirshenbaum, who worked over 20 years in network sports television and is now the owner and executive…

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Cybersecurity Issues That Will Keep You Up at Night

This month is Cybersecurity Awareness Month. A perfect time to remind people that we live in a world increasingly reliant on technology, which makes us all vulnerable to cyberattacks. This week’s guest helps companies prepare for the days they hope will never happen — a cyberattack. Mark Hoffman discusses how phishing attacks occur and why organizations need cybersecurity plans. Mentioned in this episode: City of Baltimore Ransomware Attack Click here get his guide on the…

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Where in the World is Matt Lauer’s Reputation?

Matt Lauer is having is a very bad week. This week, former MSNBC correspondent journalist Ronan Farrow released his book, Catch and Kill: Lies, Spies, and a Conspiracy to Protect Predators. The book highlights the claims of sexual misconduct claims against the former host of The Today Show and how his employer, NBC News, handled the fallout. This special edition of the podcast looks at the PR efforts made by Matt Lauer’s team to blunt…

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How To Communicate So People Listen To You

 We live in the time of the internet, where information travels at the speed of your WiFi connection or data plan. That’s just one reason communication is so important–because communication online isn’t anonymous and anything you post (or say, tweet, etc.) can and will be used against you. This week on the Confident Communications Podcast, I’m speaking with Diana Peterson-More, who has worn many hats over her varied career: author, attorney, corporate manager, executive…

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