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Executive Presence: What it Looks like, Why You Need It And How To Get It

Executive Presence is a term you may hear a lot, but do you know what it means? Simply put, having it means you own a room the second you stand in front of it. It’s a mix of confidence and savvy communications that inspire your peers, subordinates and leaders. Lauren Sergy, an expert on all things communications, walks us through the steps for building your executive presence in the workplace. Hear why your pitch, tone,…

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What’s in a Greeting and Why Does it Matter?

As a business leader, employee or owner, you have the opportunity to interact with many people from all walks of life and places. Just as important as why you interact with people, is that you’re able to greet them appropriately so you get off on the right foot. But greeting etiquette depends on so many factors, aside from culture–how you know the person and who is hosting the meeting also plays a factor. And what if…

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Someone at Your Organization Has Been Accused of Sexual Harassment. Now what?

Someone at your organization was accused of sexual harassment. Perhaps the harassment was in the form of an inappropriate remark, behavior, incident or outburst.  You work in leadership and have to respond. Or you may even be that person accused of harassment.  Now what?  This episode looks at recent news stories of how organizations dealt with a sexual harassment issue when it became public.  Discussing what should happen from a public messaging perspective. What do…

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How to Gain (and Retain) Your Fans: The Business of Sports

It’s October, and all four major professional U.S. sports leagues are in full swing, making it the busiest sports month of the year. The sports industry is a very profitable one as well, which means there is a lot to learn about it from a business point of view. My guest today is Emmy-award winning supervising producer Stu Kirshenbaum, who worked over 20 years in network sports television and is now the owner and executive…

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Cybersecurity Issues That Will Keep You Up at Night

This month is Cybersecurity Awareness Month. A perfect time to remind people that we live in a world increasingly reliant on technology, which makes us all vulnerable to cyberattacks. This week’s guest helps companies prepare for the days they hope will never happen — a cyberattack. Mark Hoffman discusses how phishing attacks occur and why organizations need cybersecurity plans. Mentioned in this episode: City of Baltimore Ransomware Attack Click here get his guide on the…

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Where in the World is Matt Lauer’s Reputation?

Matt Lauer is having is a very bad week. This week, former MSNBC correspondent journalist Ronan Farrow released his book, Catch and Kill: Lies, Spies, and a Conspiracy to Protect Predators. The book highlights the claims of sexual misconduct claims against the former host of The Today Show and how his employer, NBC News, handled the fallout. This special edition of the podcast looks at the PR efforts made by Matt Lauer’s team to blunt…

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How To Communicate So People Listen To You

 We live in the time of the internet, where information travels at the speed of your WiFi connection or data plan. That’s just one reason communication is so important–because communication online isn’t anonymous and anything you post (or say, tweet, etc.) can and will be used against you. This week on the Confident Communications Podcast, I’m speaking with Diana Peterson-More, who has worn many hats over her varied career: author, attorney, corporate manager, executive…

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Calming your Critics: How to Respond to an Online Activist Group

 No business or individual is immune to online attacks. If you want to be visible and a leader, it’s bound to happen. Groups of unsatisfied customers taking to Facebook to build a community to rise against you–warranted or not. You need an action plan so you can quickly respond to these online attacks professionally and appropriately. But unfortunately, too many business owners and leaders either respond defensively or don’t know enough about how social…

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Sorry, Not Sorry: Apologizing in the Age of Digital

Sorry, but here we go again. Poor judgment turns up online, and someone now needs to apologize. School photos of a high-profile politician wearing blackface surface online before an election and the masses call for a resignation. A cast member on a popular television program is hired, then quickly fired for comments made on a podcast. Why do some people survive the PR crisis while others perish? The answer is in the apology. Today on…

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The Art of Negotiating and Active Listening with Scott Harvey

Leaders in business juggle communication challenges from all angles–their teams, the media and even their families. On the plus side, if we’re open and communicating, we’re able to choose the message that others hear. Unfortunately, that’s not always what happens in the real world. As this week’s guest, Scott Harvey, tells us, too many people aren’t active listeners and don’t always communicate openly with the press–to their detriment. On this week’s episode of the Confident…

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