When your business has an online presence, it’s bound to happen. A customer is less than satisfied and leaves a one-star bad review on your Facebook page, on Yelp or on Google. Or someone leaves a negative comment on one of your business posts on Facebook or LinkedIn....
1. Do I really need to be on social media? You don’t have to, but here’s why it’s a smart move: When a leader has an active presence on social media it shows the world (and your customers, board, stakeholders, and employees) that you’re not only listening but that...
Recently, I conducted a communication training session for a group of board members just as news of the turmoil at Uber began swirling. I felt the situation at the car-sharing tech giant was the perfect illustration of the urgent need for reputation management at the...
Death by a Thousand Clicks: When poor digital media practices slowly kill your reputation…one click at a time. Alert: Shameless Spark Plug coming at ya. Fun speaking gig at the newly minted Creative Mornings PKX in Portsmouth NH. Creative Mornings is a global morning...
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