196: Words and Phrases to Avoid in an Official Apology
We are going back to the 90s to look at a presidential apology to help us learn a PR lesson for today. Learn the importance of apologizing for mistakes, why the right use of words is imperative, and why you need to action an apology rather than just hinting at one. We...
195: Why Your Customer Is Coming After You: Behind-the-Scenes From My Clients’ Pain
An inside look at how a PR crisis manager helps a client with disenfranchised customers. In this episode, we explore the triggers that make an unsatisfied customer seek retribution. We discuss the journey from victim to activist, and why campaigns are being branded as...
194: Ingredients in a Social Media Crisis: Daily Harvest’s Crumbling Credibility
When there are victims involved in a crisis, they need to be shown compassion and assured that there will be no more victims. In this episode of the Indestructible PR Podcast we discuss the good, the bad, and the ‘even worse’ of how Daily Harvest handled their...
193: Why Lizzo’s Lyric Change is About Damn Good PR
When music artist Lizzo released her new single ‘Grrls’ she was faced with backlash from the disabled community about a specific lyric used. Lizzo was labeled as an ableist, and fans of her work quickly pointed out why the word was so offensive and that it needed to...
192: A Week in Press Conferences: The Good and Not So Good with Warren Weeks
Focusing on who you are speaking to and what they want to hear before stepping into the public eye can help prevent press conference mishaps. Media trainer Warren Weeks to discuss Matthew McConaughey’s reaction to the Texas shootings and Jack Del Rio’s inappropriate...
191: How Bill Simmons Recovered from the Jalen Green Ding on the Ringer Podcast
In any crisis, the first 48 hours are make-or-break. Things can quickly spiral out of control if you don’t have a sol There is more to you than your worst moment. This week we are joined by educator, speaker, and consultant Dan Farkas to discuss Bill Simmons’...
190: The Patterns of Bad Planning in a Crisis: The Uvalde School District Police Response
In any crisis, the first 48 hours are make-or-break. Things can quickly spiral out of control if you don’t have a solid plan in place. Police Chief Pedro Arredondo’s failure to respond to the CNN crew when they stopped unannounced looked bad for the school...
189: Should You Hide Your Grief?
In our digital age, it’s hard to hide from the ugly side of life. Social media has allowed us all to bear witness to some of the most tragic moments in human history. From videos of natural disasters to intimate updates from people in the midst of personal crises, we...
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