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Telltale Signs Someone is Lying to You in Text or Email

Last updated on Tuesday, August 4, 2020


How to Win an Argument Every Time

Proven Strategies for Getting Your Point Across (To Anyone) If you’ve felt like the cultural climate is more divisive than ever, you’re not alone. According to the Pew Research Center, 85% of Americans believe that the nature and tone of political debate in the US has become more negative. In such a tense cultural environment, is it even possible to win an argument on social media or in real life anymore? Yes. Let’s take a look at…

molly reading email

Six phrases to Make Someone’s Day When They Open Your Email

Add these ridiculously simple words when you write an email to make someone’s day. If you analyze ever email you’ve written over the past few months – let’s start with March 15th, The Ides of March – for the sentiment and the tone of the writing, which column would your writing fall into? Sunny and positive? Stressed, anxious, and dour? Me? Definitely the latter. And it’s not only me. People are stressed. According to reports,…

I can't breathe minnepolis protest

Should brands speak out on race or stay silent?

What are the risks and benefits to your business for speaking out about racial inequality and violence? This morning, I was a presenter at a sales and marketing conference. The experience was certainly of the moment: The setting was virtual The topic was reputation management Whenever I speak about the ins and outs of managing one’s reputation, I always drift into the social media lane. After all, most reputations crash and burns happen from social…


Tips for Managing a Press Conference During a Crisis

February 24, 2020 Reading time: 9 minutes The 3 key parts of a conference that grow trust and show accountability.  Imagine planning a press conference to address a situation that brought plenty of negative publicity to your organization. Let’s say someone within your organization was accused of cheating and now you need to answer to the accusations.  Alright, let’s say your organization was a major league baseball team and spring training is right around the…

Apple Podcasts

How to Leave a Rating and Review on Apple Podcasts

And why podcasters love it when you do  February 18, 2020 Have you ever tried to leave a podcast review, but you can’t quite figure out how to get to the right page?  Leaving a rating or review on your favorite podcast is fast, easy, and free, but where to find the place to leave it is not.  The primary reason why the majority of content creators produce podcasts is to provide valuable information for…


The 10 Worst Passwords of 2019

Are you like me when it comes to your online passwords? February 11, 2020 You create a personal password that includes the name of your kids or your dog, and then you use it over and over again because you don’t want to keep looking it up over and over again? Let’s assume, yes. Even riskier, are you someone who uses an easy-peasy word or number sequence that requires little thought and limited dexterity and…

communicate with power

How to Put Away Weak Speak and Communicate Differently

There is no true “best” communication style, but it is true that men and women communicate differently in the workplace. And it’s often men that make the bigger impact because of this. If you’re a woman, it can feel sexist and old-fashioned. And it is. But it’s also something that’s rooted in society and, as a result, the workforce. That doesn’t mean you can’t try to shift the norms and break out of the cycle…


How to keep your cool when responding to bad reviews

When your business has an online presence, it’s bound to happen. A customer is less than satisfied and leaves a one-star bad review on your Facebook page, on Yelp or on Google. Or someone leaves a negative comment on one of your business posts on Facebook or LinkedIn. Staying off the internet doesn’t help; it just allows your customers the opportunity to have a conversation about you–without you involved. And ignoring or deleting the negative…