Calming your Critics: How to Respond to an Online Activist Group
No business or individual is immune to online attacks. If you want to be visible and a leader, it’s bound to happen. Groups of unsatisfied customers taking to Facebook to build a community to rise against you–warranted or not. You need an action plan so you...
The Art of Negotiating and Active Listening with Scott Harvey
Leaders in business juggle communication challenges from all angles–their teams, the media and even their families. On the plus side, if we’re open and communicating, we’re able to choose the message that others hear. Unfortunately, that’s not always what...
9/11 to Today: Ways We Have Changed in Communications and in Business
What were you doing 18 years ago this week, on September 11, 2001? If you’re like most people in my talks and workshops, you know exactly where you were, what you were doing and what you thought about first when you heard about the first plane crashing into the World...
Recent Comments