197: Listener Question: Crisis Leadership Among Incumbents and Successors
Today, on the Indestructible PR podcast, we respond to a listener question about crisis leadership among incumbents and successors. A listener wants to know if there are any key distinctions in the guidance for crisis communication by leaders who swept in after an...
196: Words and Phrases to Avoid in an Official Apology
We are going back to the 90s to look at a presidential apology to help us learn a PR lesson for today. Learn the importance of apologizing for mistakes, why the right use of words is imperative, and why you need to action an apology rather than just hinting at one. We...
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